Head Receptionist January 2022 – January 2023 Heritance Kandalama
• Greeted guests and responded to guest inquiries, requests, and issues in a
timely, personable, and efficient manner to resolve guest concerns.
• Informedcustomers about payment methods and Reservation information’s.
• Liaised withhousekeeping staff to ensure all rooms were clean and ready to accommodate new
guest arrivals.
• Provided information about hotel, restaurant, nearby
attractions, available rooms, rates, and amenities.
• Reviewed items of note todetermine what needed to be communicated to staff of subsequent shifts. •Offered guidance to in- and out-bound guests on a daily basis.
• Handled theguest room allocation and Staff shift allocation according to the required
needed.
Senior Receptionist January 2020 – January 2022 Aliya Resort & Spa
• Greeted guests and responded to guest inquiries, requests, and issues in a
timely, personable, and efficient manner to resolve guest concerns. • Informed
customers about payment methods and Reservation information’s. • Liaised with
housekeeping staff to ensure all rooms were clean and ready to accommodate new
guest arrivals. • Provided information about hotel, restaurant, nearby
attractions, available rooms, rates, and amenities.
Head Receptionist January 2020 – January 2018 Sigiriya Village
• Greeted guests and responded to guest inquiries, requests, and issues in a
timely, personable, and efficient manner to resolve guest concerns. • Informed
customers about payment methods and Reservation information’s. • Liaised with
housekeeping staff to ensure all rooms were clean and ready to accommodate new
guest arrivals. • Provided information about hotel, restaurant, nearby
attractions, available rooms, rates, and amenities. • Reviewed items of note to
determine what needed to be communicated to staff of subsequent shifts. •
Offered guidance to in- and out-bound guests on a daily basis. • Handled the
guest room allocation and Staff shift allocation according to the required
needed. • Directed night auditor to do the day end and resolved all the billing
related requirements needed.
