Experience

Head Receptionist January 2022 – January 2023 Heritance Kandalama • Greeted guests and responded to guest inquiries, requests, and issues in a timely, personable, and efficient manner to resolve guest concerns. • Informedcustomers about payment methods and Reservation information’s. • Liaised withhousekeeping staff to ensure all rooms were clean and ready to accommodate new guest arrivals. • Provided information about hotel, restaurant, nearby attractions, available rooms, rates, and amenities. • Reviewed items of note todetermine what needed to be communicated to staff of subsequent shifts. •Offered guidance to in- and out-bound guests on a daily basis. • Handled theguest room allocation and Staff shift allocation according to the required needed. Senior Receptionist January 2020 – January 2022 Aliya Resort & Spa • Greeted guests and responded to guest inquiries, requests, and issues in a timely, personable, and efficient manner to resolve guest concerns. • Informed customers about payment methods and Reservation information’s. • Liaised with housekeeping staff to ensure all rooms were clean and ready to accommodate new guest arrivals. • Provided information about hotel, restaurant, nearby attractions, available rooms, rates, and amenities. Head Receptionist January 2020 – January 2018 Sigiriya Village • Greeted guests and responded to guest inquiries, requests, and issues in a timely, personable, and efficient manner to resolve guest concerns. • Informed customers about payment methods and Reservation information’s. • Liaised with housekeeping staff to ensure all rooms were clean and ready to accommodate new guest arrivals. • Provided information about hotel, restaurant, nearby attractions, available rooms, rates, and amenities. • Reviewed items of note to determine what needed to be communicated to staff of subsequent shifts. • Offered guidance to in- and out-bound guests on a daily basis. • Handled the guest room allocation and Staff shift allocation according to the required needed. • Directed night auditor to do the day end and resolved all the billing related requirements needed.